19. I share humour freely (sometimes when inappropriate) - I love to hear people laughing and see them smiling

This page is to give some further insight into our view of SERVICEBRANDs and how the three areas of customer experience, employee engagement and brand DNA relate to each other. In addition, there are some photographs I have taken to offer a distraction (if needed!) and my own personal 31Practices on a daily basis. It would be great to receive any thoughts and comments.

When in Rome…

Cast your mind back to the summer and a holiday or trip you may have enjoyed.  Consider what stays with you in the way of a memory and you will probably realise that, rather than the sights or facilities, some of the strongest memories are of interactions with people.

Here is an article featuring a family weekend away to explore this area further.

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