12. I view failure as valuable when learning results from it

This page is to give some further insight into our view of SERVICEBRANDs and how the three areas of customer experience, employee engagement and brand DNA relate to each other. In addition, there are some photographs I have taken to offer a distraction (if needed!) and my own personal 31Practices on a daily basis. It would be great to receive any thoughts and comments.

Chapter 2017 – personally and at work

As we are entering the final quarter of the calendar year, you might like to take a moment to reflect on the fact that we are all writing Chapter 2017 for our personal lives and for our work/role/job… every day. We hold the pen. And at the end of 31 December 2017, there will be one key difference between our Chapter 2017 document and any other document we will ever create… It cannot be edited. On 31 December 2017 (in just 91 days’ time), your Chapter 2017 will be complete and finished. What do you want your colleagues, customers, friends, family and other stakeholders to remember you for?

What will you and others say about your Chapter 2017?

Our personal and work lives are not mutually exclusive, instead they are inextricably connected, moreso in today’s super connected world than ever before. It may not be news to you that employees feel more fulfilled and motivated when their personal values are aligned with their organisation’s values.

“Choose a job you love, and you will never have to work a day in your life.”

Confucius

However, research by Kouzes and Posner states that helping employees understand their personal (as opposed to organisational) values can result in an increase in discretionary effort of up to 17%. With the emerging focus on wellbeing at work, we are receiving increasing interest in www.my31practices.com as an employee benefit, to help employees identify and behave in alignment with their personal values.

How my31Practices works

“Values influence every aspect of our lives: our moral judgments, our responses to others, our commitments to personal and organizational goals. Values set the parameters for the hundreds of decisions we make every day.” 

James M. Kouzes and Barry Z. Posner, The Leadership Challenge

In celebration of World Values Day on 19 October, we are offering individual sign up for one year to www.my31Practices.com for FREE during the period 1-19 October (instead of the usual £31). Start today for FREE: follow the sign-up steps here, using discount code WVD17 to claim your free year!

Offer starts: 00:00 BST, 1st October 2017.

Offer ends: 23:59 GMT, 31st October 2017.

There are a whole host of other activities taking place for World Values Day for people from all walks of life, ranging from a Values Challenge workshop to a children’s story competition to a virtual World Café to a London conference and many others. Have a look around www.worldvaluesday.com and join in the activities in any way you want to.

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