There is a lot written about the way to be successful and achieve – the importance of goal setting and targets, planning, monitoring progress and measuring performance. But is there another less well understood route to achievement and success through constantly striving to excel, investing in relationships, being curious and encouraging this in others?…because when […]

Over the Easter holidays I was reminded of the interdependence of brands (products and SERVICEBRANDs): Last October I bought a pair of Brooks running shoes from the shop at my local David Lloyd Leisure Centre. Unfortunately they developed holes in the mesh toe covering. As I only run on Saturdays and Sundays, my expectation was […]

This article “Building a Culture: You Need to Harness the Value of Core Values” was in the top 50 most popular articles on TLNT.com in the whole of 2014. In summary, there is an explanation of what values are and why they are important, increasingly so in our super-connected world. The article goes on to […]

This question Can we measure behaviour? asked by Aga Yamin received over 1000 responses which prompted a collaborative effort with Pat Keith to produce a summary of the comments. We did this to help make the topic more accessible for everybody and inspire further discussion. What a wonderful connected world we live in. Download the […]

Last night at the Theatre Royal Drury Lane, Heather Small was singing one of her best known songs and the chorus is as follows: “You’ve got to search for the hero inside yourself Search for the secrets you hide Search for the hero inside yourself Until you find the key to your life”

Organisations invest time and money in articulating their values so must consider that they are important yet very few individuals seem to do the same. Why is this? This question was considered by over two hundred professionals and academics last month in a Harvard Business Review group discussion on LinkedIn which covered a multitude of […]