Blog

What Is Brand Vision?

Brand vision refers to the trajectory of a brand and what it hopes to achieve in the future. It is rooted in your core branding, but it encapsulates more than just the here and now. A perfect brand vision for your company will help to guide your business strategy and outline where you hope to be one day.

If you imagine your core brand identity as a kind of anchor, your brand vision is a place on the map you hope to chart a course to. It should resonate with customers and help to inspire employees.

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What Is the ‘One View’ Approach to Employee Engagement? A Quick Introduction

Service Brand Global’s our approach to employee engagement is to encourage ‘one view’ of the organisation. Our strategies and methods for helping companies to improve employee engagement are always based on this concept.

We cover this topic extensively in our recently published book, The Values Economy,  and here are a few key takeaways you can implement if you’re looking to improve things in this area of your business.

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Customer Service Training – Strategies for Improving Customer Experience

While most companies understand that customer service is a key aspect of their business, many do not know exactly how they can train their team so that all customer and client-facing interactions are delivered to the highest standards.

Even fewer know how they can instil a deeper sense of principles in their employees so that customer service activities match their core beliefs and brand values.

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We’re In this Together! Building A Culture of Trust for the ‘Next Normal’

Protecting employee health and welfare remains a top priority for many leaders. And while the benefits of this go far beyond business performance, it’s true that there’s also a strong financial case for building a culture of trust in the workplace, as we continue to go through very uncertain times together.

We explore this topic and how businesses can frame their future decisions around inclusivity and shared values as we all navigate new challenges.

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How to Build Holistic Customer Experiences

Company owners and business leaders know that customer experience (CX) matters, but building an effective strategy that works across multiple channels isn’t easy.

For one thing, the way digital platforms are evolving means that your channel-based approaches need to be constantly monitored and optimized. We’re also seeing completely new channels enter the mix, such as the increasingly popular Clubhouse a growing number of brands are already leveraging to communicate with new and existing audiences.

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How to Define Brand Success for Your Business

Whether you’re building an entirely new brand or rebranding your organisation around different values and goals, defining what brand success actually looks like is important for tracking the intended outcomes and benefits of the process.

After all, building brands for purely superficial or abstract reasons isn’t beneficial or practical. We should build them to help us achieve better organisational alignment, a sense of identity (both internally and externally), and improve engagement among employees.

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The Link between Employee Accountability and Engagement

Many companies invest resources in raising the engagement of their employees, but despite their best efforts, are not able to see anything like the results they were hoping to achieve.

While the specific reasons for this can be just as varied and complex as the company itself, in some cases, a key reason for this is the lack of trust and accountability employers offer their employees when it comes to core business and operational tasks.

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What Role Do Values Play in Bringing our Whole Self to Work?

Many neglect to bring their personal feelings and emotions into the workplace. Often, organisations will adhere to more conservative assumptions about the role of emotion when it comes to dealing with colleagues, customers, clients and more, causing people to leave their personal opinions and experiences at the door.

In truth, emotion and genuine human experience is a powerful tool in building a strong and healthy organisation. Even in industries like insurance or finance where there is a heavy focus on the data and spreadsheets, bringing more of ourselves to work can improve the unity of a business and create greater appeal for customers and clients.

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How Organisational Alignment Improves Decision Making in the Workplace

Poor and lengthy decision making wastes time and can lower productivity significantly. Many leaders already know this and are in the process of shifting their practices within their organizations. Other companies have more entrenched practices and hierarchies that can make a change in this area much harder.

Nevertheless, there are some key characteristics that lead to better and more efficient decision making and we explore what some of these are.
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