24. I collaborate with others to devise and develop innovative ideas and solutions

This page is to give some further insight into our view of SERVICEBRANDs and how the three areas of customer experience, employee engagement and brand DNA relate to each other. In addition, there are some photographs I have taken to offer a distraction (if needed!) and my own personal 31Practices on a daily basis. It would be great to receive any thoughts and comments.

Are values really that important?

Values often appear in organizations’ annual reports and may even be in a frame on the boardroom wall but how they are brought to life in day to day behaviour is less well understood.  This is just one comment from the fascinating discussion thread on LinkedIn at http://lnkd.in/pkVVSP “The development of core values can be highly […]

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Summertime and the service is easy…

Recently, I took a courtesy bus from the railway station to a client office and during the journey, the driver whistled “Summertime”.  This happens to be one of my favourite tunes and he whistled very well so it was a really enjoyable experience.  When the bus stopped, I said “thankyou” and he wished me a […]

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