31Practices for Organisations
31Practices® is a trademarked tool which helps employees bring the brand of their organisation to life through their behaviour.
The approach translates organisational values into practical behaviours so that everybody in an organisation can live these on a day to day basis. The concept is underpinned by psychology theory from a number of areas(eg mindfulness, awareness, internalisation, positive reinforcement and imprinting), endorsed by practitioners (across industry sectors) and academics, and is a winner of the Employee Engagement category for the Association of Business Psychology Awards 2015.
The specific details of the programme are tailor-made for each client so that they can create and deliver their own unique “personality” within an overall approach that is consistent. 31Practices has been used in a variety of local, national and international service environments and has played a major part in the success achieved across a range of business measures. A network of licensed Practitioners is now being developed to promote the concept and deliver 31Practices projects.
Employees play a co-creation role and take ownership for development of the way the tool is used, latitude is given to employees to apply the Practice in their place of work to add most value, and the organisation “heritage” is created through communication of stories.
31Practices is embedded into all operating processes, particularly in the areas of people management, communication and recognition so they become part of the way things are done. The approach helps provide a common culture across internal departments, supply chain delivery partners and remote workers. Over time, consistency of behaviour is built through repetition.
The ongoing support programme provides a balance of freedom and ownership with structured review, feedback and continuous improvement
ENDORSEMENTS
Alan’s commitment, willingness to engage and sharp insight characterise the tremendous value he has added as a Non Exec on the Board of BQF.
With the simple and practical 31Practices approach he has created, Alan has found a refreshingly different way to make values as inseparable from the modern mission-based business as the double helices of DNA. Both his speaking style and work style have been a pleasure to experience.
31Practices is an excellent method and has played a big part in LifeSearch’s whole company, long term focus on our culture and values. The bespoke nature means the LifeSearch practices we carefully created remind all ‘Searchers every day of what we are about and why, and the behaviours we need to display to protect more families than anyone ever thought possible.
I describe Alan as the most HR savvy operator I have ever met! What’s more he is great fun to work with.
Alan's support has been instrumental in improving levels of engagement and overall performance, personally and with my team. He is a very good listener, gaining a deep understanding before cocreating an improvement plan. He is also very engaging and easy to work with.
Vision, challenge and strategy allowing individuals to stretch their potential. An inspirational leader.
Truly progressive thinking. The pragmatic approach to providing a customer experience achieves measurable return on investment.
An absolute pleasure to work with. Focussed on ambitious results but does what is right and leads in a truly inspiring way.
Rarely do I come across a book which is as complete as this one. Alan and Alison have left me nothing to say. They have put together an encyclopaedia of understanding about what it takes to build the neural pathways of an organisation.
The best thing about the 31Practices approach is how it energises front line employees and gives them confidence to bring the organisational values to life every day. One of the team in New York said "Our 31Practices is like my bible at work. I read it every day and it makes me a better person". Priceless!
The blend of emotional intelligence and commercial acumen is rare! The dedication to customer service is an example to follow.
Alan used the Servicebrand approach and his almost uncanny ability to engage programme stakeholders to provide Dell EMC with accelerated business impact and sustainable performance - at scale.
In the employee engagement survey, we dramatically outperformed the High Performance Norm.
Our Investors in People accreditation review hit our highest score to date and our bottom line profit rose by 25% over two years as well.
Alan spoke about the Values Economy at the 2nd Global Conference on Creating Value . His brilliant talk was convincing and energised the audience.