Why You Need a Values-Driven Culture to Bring Your Business Smooth Success

December 28, 2020

Your organisation’s values are the foundations of everything you do. Or you may prefer to think of your organisational values as being the guiding compass that provides your direction.

By having strong organisational values, you’re shaping your organisation, engaging your employees and making it easier for your customers to have a relationship with you because they know who you are and what you stand for.

Achieving Customer Service Excellence Through Employee Engagement

December 21, 2020

Your business has embraced placing customer service excellence at the heart of everything it does. It’s part of your foundations. You understand that to provide customer service excellence; your customers need to feel loved, appreciated and rewarded.

However, what some companies forget in this happy equation is that employees providing customer service excellence need to feel loved, appreciated and rewarded too.

Engagement Ideas and Empowerment Strategies For Business

December 14, 2020

Irrespective of whether your business is going through a period of change or enjoying a consistent period of growth and steadiness, having engaged employees is paramount to your success.

Here are some sobering statistics as food for thought from the Gallup 2017 Global Workplace Study :

Only 1 in 10 UK employees feel engaged
A fifth of employees feel actively disengaged
Engaged employees are 17% more productive

Month: December 2020

Why You Need a Values-Driven Culture to Bring Your Business Smooth Success

Achieving Customer Service Excellence Through Employee Engagement

Engagement Ideas and Empowerment Strategies For Business