Win a free 31Practices Project!

In celebration of the release of the second edition of the book about the 31Practices approach, THE 31PRACTICES: release the power of your organization’s values every day , SERVICEBRAND GLOBAL is offering the chance to win a free 31Practices project including co-creation workshops, creation of the draft 31Practices, guidance with the implementation and one year of support.

SERVICEBRAND GLOBAL is a specialist thought leader, consultant operator and change agent, focused on values driven service for sustained performance.

We are experts in the creation, development and leadership of values-based SERVICEBRANDs, particularly in face to face service environments like hospitality, facilities management and retail, and relationship-based businesses such as professional services.

Our focus is on the customer experience and translating strategy into outstanding employee behaviour using the SERVICEBRAND approach (alignment of Customer Experience, Employee Engagement and Brand Identity). This approach has been applied successfully on an individual business unit, national and global basis to deliver remarkable, sustained improvement across a range of business measures.

“I describe Alan as the most HR savvy operator I have ever met! What’s more he is great fun to work with.”
Jacqueline Moyse
Head of Organisational Development
Mandarin Oriental Hotel Group
Make an enquiry or book a free consultation  
Recent speaking engagements include the following – see a video clip:

  • CIPD13 Manchester – Embedding and Sustaining Values-Based Leadership within your Organisation
  • Customer Service Training Network London – Omotenashi, the practice of heartfelt hospitality
  • Facilities Management 2014 Birmingham – How FM can bring organizational values to life… or not
  • Springboard London – Culture Eats Strategy for Breakfast workshop
  • CIPD Learning & Development Show London – Values-based Leadership: linking people development to company values
  • European Facility Management Conference “Innovation, Integration, Vision” Berlin – It’s my pleasure: FM – learning from the Hospitality sector
  • Building a Values-Driven Society Stockholm – my31Practices: Creating your own personal values footprint
  • CIPD Organisation Development Conference London – Embedding and Sustaining Change within your Organisation
  • ThinkFM 2013 (BIFM annual conference) London – Unleashing FM to Bring Your Organizational Values to Life
  • Innovation Network (ODiN) London – Out of the Boardroom into the business: The value of values… in practice
  • MIA London – 31Practices workshop
  • Independent Hotel Show London – What is the modern face of service?
  • ABP Annual Conference Reading – The value of values… in practice
  • 33Voices US radio – Release-the-power-of-your-organizations-values
  • Soundview Live Global webinar – Release the Power of Your Organisation’s Values
  • ABP Workforce Experience Awards London – Awaken… Connect… Action
  • Royal Mail Women’s Network London – Release the Power of Your Organisation’s Values
  • BQF Annual Leadership Conference Chesham –  Leadership – It’s Personal: The Value of Values
  • EFMC 2015 Glasgow – People make FM: Service Excellence in FM
  • HBAA Annual Forum 2015 Birmingham – Values in practice: enhancing your reputation every day… or not…
  • Internal Communication Directors Forum London – Awaken… Connect… Action
  • Zurich University of Applied Sciences, Zurich – Institute of Facility Management MSc SERVICEBRAND workshop
  • 2015 Annual ABP Conference Reading – Values in practice: enhancing your reputation every day… or not…