SERVICEBRAND GLOBAL is a specialist thought leader, consultant operator and change agent, focused on values driven service for sustained performance.
We are experts in the creation, development and leadership of values-based SERVICEBRANDs, particularly in face to face service environments like hospitality, facilities management and retail, and relationship-based businesses such as professional services.
Our focus is on the customer experience and translating strategy into outstanding employee behaviour using the SERVICEBRAND approach (alignment of Customer Experience, Employee Engagement and Brand Identity). This approach has been applied successfully on an individual business unit, national and global basis to deliver remarkable, sustained improvement across a range of business measures.
“I describe Alan as the most HR savvy operator I have ever met! What’s more he is great fun to work with.”
2018 speaking engagements included the following – see a video clip:
- Royal Mail Group BAME Mentoring Circle – London
Personal branding…..from the inside
- Workplace Futures 2018 – FM: adding value – London
Alignment driving value: the power of organisational values
- International Confex 2018 – London
Shhhh… the values economy is here
- The Facilities Event 2018 – Birmingham
The Stoddart review lunch and learn session
- World Workplace Europe 2018 Conference and Expo – Barcelona
How people are the key to realising the potential of the digital world
- Eventlabs – London
How employees can bring organisational values to life every day
- BestStay Croatia – Dubrovnik
Keynote: How delivering a guest experience is no longer enough without a deeper emotional connection
Workshop: 31Practices workshop
- National Quality & Customer Experience Conference 2018 – Nottingham
Keynote: Shh… the values economy is here
Workshop: Release the power of your personal values for authentic happiness